Introduction
The City of Somerville, Massachusetts has long demonstrated a strong commitment to advancing community health through the work of its local public health teams. Their Public Health Nurses (PHNs) and Community Health Workers (CHWs) support residents across a wide range of needs – from running vaccine clinics and conducting health screenings to tracking infectious diseases and connecting individuals to vital resources.
These frontline teams play a critical role in promoting health and well-being across Somerville’s diverse communities. However, as in many municipalities, their work has been constrained by fragmented systems, duplicative data entry, and time-intensive manual processes that put a strain on resources.
To address these challenges, Somerville is partnering with Dimagi to implement CommCare, a secure, human-centered case management platform designed to support community-based public health efforts. This collaboration aims to streamline workflows, enhance data-sharing across teams, and build a more integrated, responsive, and sustainable public health infrastructure.
Building Future-Ready Public Health Technology
With the implementation of CommCare, Somerville is laying the groundwork for a more integrated, responsive, and future-ready public health system. The platform will not only streamline intake and documentation workflows for PHNs and CHWs – it will also improve data accuracy, enhance privacy compliance, and enable real-time insights and reporting to inform both day-to-day care and long-term planning.
Features such as role-based data access, digital consent tracking, and sophisticated reporting strengthen collaboration while protecting client privacy – ensuring that public health teams can work more efficiently across programs. By establishing a shared digital system, the city is better equipped to identify service gaps, track referrals, and deliver more coordinated, person-centered care.
This investment also positions Somerville for what lies ahead. As policies continue to evolve around Medicaid reimbursement and funding for community-based care, the ability to document services, demonstrate impact, and respond to emerging requirements will be essential. CommCare’s flexible architecture provides the tools needed to support these efforts, helping Somerville prepare not just for today’s challenges, but for a more sustainable and equitable public health future.
“We’re excited to work with Somerville to provide its community and public health workers with the tools needed to support their efforts in tackling pressing public health challenges,” said Jonathan Jackson, CEO at Dimagi. “Somerville’s thoughtful and proactive approach to supplying the right tools now, with an eye towards the future, will set their workers and community up for success down the line.”
From Local Investment to Lasting Impact
Somerville is part of a growing movement of municipalities recognizing the value of digital infrastructure in strengthening community health. The city joins others, such as Island Health Care on Martha’s Vineyard, which in 2023 implemented CommCare to improve coordination between CHWs, population health nurses, and local Boards of Health – demonstrating how well-integrated technology can transform care delivery at the local level.
By embracing technology to eliminate inefficiencies and enhance service delivery, Somerville is not only responding to today’s public health challenges – it’s building the foundation for a more connected, equitable, and resilient system of care. This investment reflects a broader vision: one where frontline public health workers are supported with the tools they need, and where data is used not just to measure impact, but to guide smarter, more compassionate service delivery in the years to come.
Want to learn more about how Dimagi is helping local governments strengthen public health? Get in touch with our team.
