USE CASE

CommCare for Frontline Service Delivery

Frontline workers face immense challenges delivering critical services in the field: overwhelming caseloads, limited connectivity, clunky data collection tools, and inconsistent protocols, impacting community outcomes.

With CommCare, the world’s leading data collection and case management software, frontline teams can deliver more consistent, high-quality services, reduce their administrative burden, and generate reliable data.

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EXPLORE OTHER USE CASES

CHW tracking service delivery for mother and baby using CommCare

Deliver Frontline Services at Scale with Confidence and Impact

Create your service delivery solution with our no-code app builder. Use a template or build from scratch

Streamline frontline workflows, from client registration to service delivery and follow-up, all in one platform

Get real-time insights into service delivery and outcomes, using tools for transparency and accountability

Streamline your service delivery programs

Track Every Client, Every Step of the Way

Follow clients across programs and locations, preventing gaps in care
Update client information in real-time, even offline, so users can access accurate data
See complete client histories including past visits, services received, and upcoming needs

Deliver the Right Care at the Right Time

Calculate risk scores and recommendations based on the data you collect
Receive alerts for urgent indicators like danger signs in a pregnancy
Follow step-by-step protocols for each client’s needs, improving consistency of care

Reach the Right Clients Faster

Sort client lists by criteria that matters to your program, and see who needs attention first
Track and manage referrals between services, ensuring no client falls through the cracks
Use visual indicators to quickly identify high-priority cases and overdue visits

Drive Client Engagement and Lasting Behavior Change

Send automated SMS reminders for appointments, medication, or health tips
Design interactive counseling sessions with multimedia content for low-literacy areas
Create personalized communication plans that adapt based on client responses

Improve Performance with Actionable Frontline Data

Gain instant visibility into individual case worker activity
Track performance with built-in supervisor dashboards for real-time insights
Use built-in analytics for course correction and learning

How the International Rescue Committee (IRC) uses CommCare

Operating in over 40 countries, the IRC faced challenges with fragmented data systems across diverse programs, from health to legal aid.

By adopting CommCare as their global data collection and service delivery platform, they’ve empowered frontline teams with standardized, secure tools and streamlined global administration. This shift has enabled better data use, faster deployment, and more impactful programming.

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Customers using CommCare for Frontline Service Delivery

“We struggled to find a system that could integrate our service delivery tools, data collection requirements and quality management processes into one cohesive platform. With CommCare, we have a one-stop shop which our young peer counsellors can use to plan, deliver and document the comprehensive support they provide for other children and adolescents. This integration has greatly improved our service delivery.”

Tanyaradzwa Napei

Head of Strategic Information and Evaluation

“At MHP Salud, we’ve shifted from being project-based to a sustainable service delivery model, focused on long-term impact and stability. By integrating technology like CommCare and Tableau dashboards, our community health workers now have real-time access to their goals and client outcomes, empowering them to deliver more effective, data-driven services every day.”

Dr. Maggie Dante

CEO

“From my experience, it’s not just about tracking progress; it’s about how our work with CommCare supports and empowers communities. We’ve seen marginalized groups gain the tools to launch their own initiatives, fostering real belonging and tangible change where it’s most critical.”

Samantha Muli

Project Program Coordinator

Frequently Asked Questions

What is CommCare's approach to Frontline Service Delivery?

CommCare empowers frontline teams to build and deploy tailored mobile, web, and messaging apps without code. These applications enhance service quality through features like case management and decision support, while improving efficiency by streamlining data collection and providing real-time insights. CommCare ensures impactful and scalable service delivery, anywhere.

How does CommCare improve service quality?

CommCare enhances service quality through built-in decision support tools, checklists, and multimedia resources that guide frontline workers through standardized protocols. This ensures consistent service delivery while reducing the cognitive load on workers, allowing them to focus on client interaction rather than administrative tasks.

What kinds of frontline programs use CommCare?

CommCare supports diverse frontline programs across health, agriculture, social services, education, and humanitarian sectors. Examples include community health worker programs, agricultural extension services, social welfare case management, field education, and emergency response initiatives.

Can CommCare work in areas with poor connectivity?

Yes, CommCare is designed with an offline-first approach. With a mobile app built in CommCare, workers can download their caseloads, collect data, and access all functionality without an internet connection. Once connectivity is available, data automatically syncs with the central server.

How does CommCare help supervisors manage frontline teams?

With the right tools built in CommCare, supervisors can access real-time reports showing worker activity, service delivery metrics, and client outcomes. Supervisors can monitor caseloads, identify performance trends, provide targeted coaching, and ensure service quality across their teams.

What devices can run CommCare for frontline workers?

CommCare runs on Android smartphones and tablets, as well as any device with a web browser. Organizations can choose the most appropriate devices based on their budget, environmental conditions, and worker needs.

How scalable is CommCare for large frontline programs?

CommCare has successfully supported programs with hundreds of thousands of frontline workers serving millions of clients and entities. The platform is architected to scale efficiently while maintaining performance, with implementations at national scale in multiple countries.

Can organizations customize their CommCare frontline applications?

Yes, CommCare’s no-code application builder allows organizations to create fully customized applications tailored to their specific workflows, data needs, and branding. Applications can be built from scratch or adapted from existing templates.

How secure is client data in CommCare?

CommCare meets rigorous security standards including GDPR, HIPAA, and SOC-2 compliance. The platform includes role-based access controls, data encryption, and secure authentication to protect sensitive client information.

How can I get started with CommCare for frontline service delivery?

You can sign up for a CommCare account and begin building your application today using our no-code platform. For more complex implementations, our team can provide onboarding support, training, and technical assistance to ensure successful deployment.

Ready to Learn More?

Designing Better Frontline Tools: A NetHope Webinar

Find out how mobile data tools can boost service delivery beyond mere data collection. Hear from Maine Medical Center on integrating frontline worker features and team input for improved outcomes.